Customer service & Chatbot firewall
Automate the repetitive customer support tasks
Increase consistency and safeguard to your critical CS operations with Utopia AI Moderator. Add a firewall for your chatbot.
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Safeguard your chatbot and automate tickets
Utopia AI Moderator is your firewall against all malicious users trying to trick your LLM based chatbot.
Optimise your customer support functions with Utopia AI by automating those repetitive tasks that eat so much of your customer support time.
Moderate your chatbot, handle high volumes of inquiries efficiently, and significantly improve response times. All 24/7, and all in milliseconds.
Moderate all user prompts and chatbot responses with over 99% accuracy to ensure brand safety.
Benefits
Exceptionally accurate and consistent
Solve up to 95% of your support tickets. Check 100% of user prompts and chatbot responses for compliance, in real time.
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AI that truly supports all languages
Natively understands the semantic meaning of texts in any language. It analyses all content just like a human would.
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Based only on your data, Utopia builds a tailor-made AI model in 2 weeks. Your team will be able to integrate and deploy Utopia API in a few days.
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10 years of highest quality service
Available since 2016. Utilised by companies in various industries in 19 countries. We only build what we stand 100% behind.
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Automatically adapts to the constant community changes, by understanding the context and semantic meaning. Utopia maintains the AI model for you.
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Higher quality than humanly possible
Extreme accuracy, in content moderation up to 99.9%. Utopia AI is more accurate and more consistent than human moderation.
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How does it work?
Imagine an e-commerce company, handling 1 million customer service tickets on a monthly basis.
10% of these tickets are identified as irrelevant by the agents, taking 10 seconds per ticket.
Monthly this process can easily consume close to 300 hours, and cost thousands of dollars.
Just filtering your irrelevant tickets with Utopia AI Support Hero will significantly reduce your customer service costs by tens of thousands.
But there is much more that our Customer service & Chatbot moderation service can do for you.
What can Utopia AI do for you?
Automatically prioritise tickets to handle the most urgent & important ones first.
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Automatically categorise tickets and assign them to the right team and service agent.
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Solve tickets in every language
Our tool understands semantic meaning in every language, in milliseconds.
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A consistent tone of voice
Remind your agents to keep your brand’s tone of voice.
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Help your CS agent to be their best...
...in all customer interactions, Utopia AI Support Hero catches all the little things, that skip the human eye.
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Improve agents’ quality of work
Handle quality assurance automatically. Remind agents to follow the rules, like asking for contact details, before closing tickets.
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Why Utopia?
Protect your customer interactions with our advanced AI solutions. Ensure seamless and secure chatbot and customer service experiences, safeguarding your brand's reputation and user trust.
Reliable
Exceptional accuracy, achieving up to 99.9% and following all your unique policies. Our service is highly reliable, with uptime over 99.999%.
Stay ahead of evolving challenges
Our AI model is not rule-based, so you don’t have to worry about creating rules that users can find ways to break, ensuring your guidelines are consistently followed.
Zero maintenance, Maximum Efficiency
We handle everything, requiring no ongoing maintenance from you. We create your tailor-made AI model and manage regular retraining to maintain the highest possible quality. This means zero maintenance for you and maximum efficiency for your organisation.
