Customer service & Chatbot firewall
Automate your customer support tasks with AI
Reduce your customer support team’s repetitive tasks, increase the consistency of their work and protect your chatbot from malicious users.
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Optimise customer support operations
Improve your customer support functions with Utopia AI Support Hero by automating all those repetitive tasks that eat so much of your customer support specialists’ time.
• Safeguard your chatbot by pre-moderating all user prompts and chatbot responses.
• Prioritize tickets to efficiently handle high volume peaks of inquiries.
• Filter irrelevant tickets to significantly reduce human workload.
• All in milliseconds.
• Cut the customer support response times in half.
• Utopia AI natively understands every single language.
• We do all the maintenance work
Improve your customer support processes with Utopia AI.
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Protect your Gen AI chatbot from misuses
Every day your users try to trick your chatbot into saying what it shouldn’t. Our patented Utopia AI Moderator is your firewall against all of the malicious users trying to trick your LLM based chatbot.
How does it work?
Trained 100% on your customer service agents’ behaviour, Utopia AI adds a solid layer of security around your LLM chatbot. It makes sure your users don’t teach your chatbot to say inappropriate things, or have it speak outside of your tone of voice.
Your firewall will be ready in only 2 weeks, with highest accuracy in the market.
Benefits
Exceptionally accurate and consistent
Solve up to 95% of your support tickets. Check 100% of user prompts and chatbot responses for compliance, in real time.
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AI that truly supports all languages
Utopia AI natively understands the semantic meaning of texts in any language. It analyses all content just like a human would.
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Only 2 weeks to integrate
Based only on your data, Utopia builds a tailor-made AI model in 2 weeks. Your team will be able to integrate and deploy Utopia API in 2 days.
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10 years of highest quality service
Utopia AI has been utilised by companies in various industries in 24 countries, since 2014. We only build what we stand 100% behind.
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Fully automated
Automatically adapts to the constant community changes, by understanding the context and semantic meaning. Utopia maintains the AI model for you.
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Higher quality than humanly possible
Extreme accuracy, in content moderation up to 99.9%. Utopia AI is more accurate and more consistent than a team of humans.
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How does it work?
Imagine an B2C company, handling 1 million customer service tickets on a monthly basis.
10% of these tickets are identified as irrelevant by the agents, taking 10 seconds per ticket.
Monthly this process can easily consume close to 300 hours, and cost thousands of dollars. Just filtering your irrelevant tickets with Utopia AI Support Hero will significantly reduce your customer service costs by tens of thousands per month.
But there’s so much more Utopia AI can do for you.
What can Utopia AI do for you?
Ticket prioritisation
Automatically prioritise tickets to handle the most urgent & important ones first.
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Filter and categorise tickets
Automatically categorise tickets and assign them to the right team and service agent.
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Solve tickets in every language
Our tool understands semantic meaning in every language, in milliseconds.
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A consistent tone of voice
Remind your agents to keep your brand’s tone of voice.
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Help your CS agent to be their best...
...in all customer interactions, Utopia AI Support Hero catches all the little things, that skip the human eye.
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Improve agents’ quality of work
Handle quality assurance automatically. Remind agents to follow the rules, like asking for contact details, before closing tickets.
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Why Utopia?
Protect your customer interactions with our advanced AI solutions. Ensure seamless and secure chatbot and customer service experiences, safeguarding your brand's reputation and user trust.
Reliable
Exceptional accuracy, achieving up to 99.9% and following all your unique policies. Our service is highly reliable, with uptime over 99.99%.
Stay ahead of evolving challenges
You can skip worrying about creating rules that users try to break. Utopia AI does it for you, and far more accurately than a human ever could. It ensures your brand guidelines are consistently followed.
Zero maintenance, Maximum Efficiency
We handle everything and require no ongoing maintenance from you. We create your tailor-made AI model and manage regular retraining to keep the AI up to date. We are responsible of the quality of the AI.
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