.png)
Replicate your top agent’s performance with our exceptional AI
Are your customers satisfied and happy? Help your customer service solve all your customer issues with Utopia AI Support Hero.
BOOK A DEMO
Automate majority of reoccurring tasks
Utopia AI handles repetitive queries, requests, applications, messages and tickets with near 100% accuracy, requiring agents to focus on only the most difficult cases.
Book a demo
Assign and prioritise all requests
Utopia AI is your traffic controller forwarding every incoming request to the right owner the second it is created. It also accurately filters spam and all other irrelevant requests.
Book a demo
Automate 100% of quality assurance
Follow your customer service KPIs in real time. Instead of only being able to evaluate only a small percentage of cases, with Utopia AI you can accurately monitor 100% of them.
Book a demo
Utopia AI for customer service
Does your customer service operate consistently? What is the response time for your customer’s requests? Does your customer service increase the loyalty of your customers?
Utopia AI provides you with new insights into Customer Satisfaction Score (CSAT) and how to improve it.
By performing on all customer communications in real time, Utopia AI is able to recognize trends and new topics while carrying out continuous quality assurance.
Utopia AI understands the semantic meaning in text and speech-to-text transliterations, allowing you to benefit from text and unstructured data generated by customers in CS interactions. It helps your CS agents to be at their best in every customer interaction, consistently.
Automate customer support tasks
Quickly and accurately automate large variety of tasks with Utopia AI Support Hero learning from your agent’s behaviour. Utopia AI Support Hero learns to follow your policies in detail in 2 weeks.
• Prioritize tickets to efficiently handle high volume peaks of inquiries.
• Filter irrelevant tickets to significantly reduce human workload.
• All in milliseconds.
• Cut the customer support response times in half.
• Utopia AI natively understands every single language.
• We do all the maintenance work
Enhancing your customer service operations is simple with Utopia.
LEARN HOW
What can Utopia AI Support Hero do for you?
Understands the semantic meaning and the context of a communication in any language. Provides high-quality automated responses.
Book a demo
Learns from human decisions how to resolve service requests. Automation rate up to 99%.
Book a demo
Selects an agent or a team to solve the specific issue in service request, adapting to company’s own business processes.
Book a demo
Compliance
Measures compliance in real time. Automatically analyses 100% of the customer service communications for policy compliance.
Book a demo
Measures tonality in agent’s communication to users. Recognises emotion, anger level, negative/positive characteristics.
Book a demo
Qualitative KPIs
Gives quality scores for agents. E.g. RATER service quality scores: Responsiveness, Assurance, Empathy.
Book a demo
Automated response
Provides a response for user’s request or review. It can be published/sent automatically or agent can modify the response.
Book a demo
New trends
Detects emerging trends in the free text communications. Also measures their frequency and how they evolve over time.
Book a demo
Big picture
Draws the big picture by clustering similarities from different points of view. Summarizes the text content using key phrases.
Book a demo
Utopia AI in action
