Still wondering how to reduce your claim costs?

Utopia AI will cut your claims overspend in real time, 24/7, using our Advanced AI solution. Delivering significant savings, all day, every day.

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Real-time identification of areas of claims overspend.

Utopia AI helps you to identify the claims overspend in your business. Using your past data, Utopia AI can identify in real time where you are most likely to incur unnecessary and excessive costs. Armed with this information, you can take action to prevent that money from being spent. By mimicking the very best cumulative knowledge and skills of your audit team and claim handlers, our Advanced AI delivers information you can react to and immediately reduce your costs.


Utopia is in the InsurTech 100 for 2021 as one of the world’s most innovative solution providers that address digital transformation challenges in insurance.

How does Utopia AI prevent claims overspend in practice?
Browse through some of our FAQs.

How does Utopia AI learn where the issues of overspend on future claims might arise?

Reimagining how you can prevent claims overspend.

Is it true that Utopia AI can produce cost savings for insurers?

What are the savings available from Utopia AI Claim Handler of predicting claims overspend?

3 simple steps


We analyse your data in claims overspend.


We build a unique automated solution for you in just 3 weeks.


You identify real potential savings on every new claim.

Mimicking human observations

Every claim is handled automatically. Opportunities for claims overspend savings identified in milliseconds.

Continuous learning

The AI continually updates itself based on your team’s current and past claims experiences.

Data security

Utopia Analytics is GDPR compliant and massively experienced in the secure and safe handling of data.


Optimise the claims process.

Utopia AI Claim Handler is an advanced AI solution to future-proof your operations. AI helps human and allows insurers to optimise claims performance. No matter what languages, what type of policies, and regardless of the number of incoming insurance claims, integration is easy and fast.

Utopia AI Claim Handler go beyond traditional business rules and enables managing the overall claim handling process automatically with only one AI model. The tool continuously learns from the claim handling decisions your human claims adjusters make. It mimics human decision making and can take legislation, variety of policies, different kinds of loss types etc. into account. It operates with a higher degree of accuracy when compared to humans and significantly improves customer experience.

Utopia AI Claim Handler removes delays and provides reliable, consistent decisions in real time, allowing human claim handlers to focus on only the most difficult cases. The tool is ready for production use in only three weeks, and it processes 100% of your incoming claims. It stays up-to-date by continuously learning as it works.

Various uses

Every claim handled automatically

You can use Utopia AI whether you need an immediate preliminary claim handling decision or want the final settlement for an incoming claim. Utopia AI makes similar claim handling decisions your human adjusters do, but just in milliseconds. Up to 100% of claims can be handled automatically in any language and types of policies.

Prioritizing for the human processes

Since every claim receives the AI decision, it can be used to direct claims automatically into work queues or specialized teams. The most urgent or critical claims are flagged automatically. Suggestions for different settlement types such as replace, repair or cash settlement can be learned from human decisions data.

Predict and audit

Utopia AI enables predicting time-consuming occurrences at an early stage. For instance, predicting future complaints or claimant’s withdrawals as soon as possible saves your resources and improves customer experience. Overall, the Utopia AI can be used to compare individual human decisions to your general logged claim handling practises, and thus audit each decision and measure the quality of human work.

Available features

Free text processing

Processing the unstructured free text in a claim together with any structured data is characteristic for Utopia AI Claim Handler. It understands the semantic meaning in the claim text written by policyholder or adjusters’ comments. It is the only true language-agnostic claim handing tool in the world.

Your claims data

Utopia AI Claim Handler can handle similar content human claims adjusters do, including policy holder background information, policy terms, communication with the PH, actual claim text content, output of other processing tools, etc. Your data defines what Utopia AI Claim Handler does.

Decision categories

The outcoming claim settlement may be for example to pay, replace, repair or something else, according to your claims process. Utopia AI Claim Handler learns automatically and continuously from your human decisions.

Utopia AI

The unique text analytics AI technology behind Utopia AI Claim Handler is developed by our top scientists. It doesn’t require Natural Language Processing (NLP) components. The level of automation depends on your claims process and varies typically from 80% to 99%.

Tailor-made for your needs

To implement Utopia AI Claim Handler takes only 3 weeks. It is a SaaS solution and your IT team will be able to integrate your database to Utopia API in few days. If your policy changes, retraining of the tool is part of the SaaS service.

AI that understands you uniqueness

Utopia AI Claim Handler doesn’t define your claim handling practices. You do. It learns from your human decisions to meet your specific requirements for different type of claims. The advanced AI approach simplifies your claim handling process.

Book a free 30-minute consultation with one of our AI experts to:

  • Evaluate your current solutions

  • Get a free demo tour of Utopia’s Advanced AI

  • Discuss your topics of choice and get detailed answers

  • Discover more about pricing

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