Equip your Customer Service Agents to be at their best in every customer interaction

Utopia AI for
Customer Service

Are your customers loyal and happy? Do you know what they want and need? What could you do differently if you knew all the answers?

Utopia AI provides you with new insights into Customer Satisfaction (CSAT) and how to improve it. By performing qualitative analysis on all customer communications in real time, Utopia AI is able to recognize trends and new topics while carrying out continuous quality assurance.

Utopia AI understands the semantic meaning in text and speech-to-text transliterations, allowing you to benefit from text and unstructured data generated by customers in CS interactions. It helps your CS agents to be at their best in every customer interaction, consistently.