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Replicate your top agent’s performance with our exceptional AI
Are your customers satisfied and happy? Help your customer service solve all your customer issues with Utopia AI Support Hero.
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Automate majority of reoccurring tasks
Utopia AI handles repetitive queries, requests, applications, messages and tickets with near 100% accuracy, requiring agents to focus on only the most difficult cases.
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Assign and prioritise all requests
Utopia AI is your traffic controller forwarding every incoming request to the right owner the second it is created. It also accurately filters spam and all other irrelevant requests.
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Automate 100% of quality assurance
Follow your customer service KPIs in real time. Instead of only being able to evaluate only a small percentage of cases, with Utopia AI you can accurately monitor 100% of them.
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Utopia AI for customer service
Does your customer service operate consistently? What is the response time for your customers’ requests? Does your customer service increase the loyalty of your customers?
Utopia AI Support Hero elevates your customer service by learning your policies and automating repetitive tasks in real time. It can, for example:
• Categorise and prioritise customer requests in milliseconds.
• Monitor agent performance in real-time and offer feedback.
• Solve tickets in every language.
Utopia AI continuously improves your team by learning from top-performing agents, ensuring consistent quality.
With support for all global languages, Utopia AI automates the majority of recurring tasks, allowing agents to focus on complex requests.
Automate customer support tasks
Quickly and accurately automate large variety of tasks with Utopia AI Support Hero learning from your agent’s behaviour. Utopia AI Support Hero learns to follow your policies in detail in 2 weeks.
• Prioritize tickets to efficiently handle high volume peaks of inquiries.
• Filter irrelevant tickets to significantly reduce human workload.
• All in milliseconds.
• Cut the customer support response times in half.
• Utopia AI natively understands every single language.
• We do all the maintenance work
Enhancing your customer service operations is simple with Utopia.
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What can Utopia AI Support Hero do for you?
Semantic understanding
Understands the semantic meaning and the context of a communication in any language. Provides high-quality automated responses.
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Automatic ticket handling
Learns from human decisions how to resolve service requests. Automation rate up to 99%.
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Agent selection
Selects an agent or a team to solve the specific issue in service request, adapting to company’s own business processes.
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Compliance
Measures compliance in real time. Automatically analyses 100% of the customer service communications for policy compliance.
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Tonality of communication
Measures tonality in agent’s communication to users. Recognises emotion, anger level, negative/positive characteristics.
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Qualitative KPIs
Gives quality scores for agents. E.g. RATER service quality scores: Responsiveness, Assurance, Empathy.
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Automated response
Provides a response for user’s request or review. It can be published/sent automatically or agent can modify the response.
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New trends
Detects emerging trends in the free text communications. Also measures their frequency and how they evolve over time.
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Big picture
Draws the big picture by clustering similarities from different points of view. Summarizes the text content using key phrases.
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Utopia AI in action
